Meter readings on WhatsApp
The quickest way to send us a reading: message our WhatsApp number, follow the steps and you are done in under a minute. At any hour. The service writes to you in Italian.
How it works
Four steps, under a minute
The service is automatic and takes you through it step by step. Today 4 readings out of 10 reach us this way, more than 200 a day.
The steps come in Italian only. If you would rather not follow them in Italian, send your reading to autolettura@lirabo.com instead: we will take it just the same.
1. Message the number
Save the number 348 8559478 and open a WhatsApp chat, or use the button above from your phone. The service answers on its own, at any hour, and it answers in Italian.
2. Send your account number
Send the account number (codice utente) that you find on your bill or on the card we leave for you. Write the groups of digits separated by a space, like this: 123 045 067. Not sure where it is? The guide to your bill shows you.
3. Send the reading
The service then asks you for the reading: look at the dial on the meter and send the whole numbers, the digits before the comma. The decimals are not needed.
4. A photo, if you like
You can attach a photo of the meter or of the card. It is optional, but it helps us check the reading if anything looks unclear.
The service also understands longer messages, for example Codice Utente: 123 045 067, or Utente 123 045 067, or Sono Rossi codice 123 045 067. Those examples are in Italian, which is the language the service reads. What matters is that the code is written in groups separated by a space.
When to send it
As soon as you get our card
If our staff cannot read your meter, we leave you a card. Send us the reading within 5 days of receiving it: your bill will then show what you have really used, and not an estimate.
- A real reading means a correct bill. Without a reading from you we work out an estimated usage, and we only put it right at the next reading.
- While you are standing at the meter, take the chance to run the leak check described in the guides to using less. It takes 2 minutes.
Would you rather use another channel?
Every way to send us a reading
By phone
Call 051 226693 and give the reading to a member of our staff, during telephone hours. We answer the phone in Italian.
By email
Write to autolettura@lirabo.com with the reading, your name and the address of your home, at any hour.
From the portal or the app
Send the reading online from the resident portal or from the LIRA — Area Clienti app. The page where you download the app.
Is something going wrong with the steps on WhatsApp? Call us on 051 226693 or write to info@lirabo.com: we will take your reading either way.