Contact us
We are in central Bologna, on the phone and by email. Here is how to reach us, and when.
Where and when
How to reach us
Call us, write to us, or come to the front desk. Whichever suits you best.
Get in touch
- Phone: 051 226693
- Email: info@lirabo.com
- Via Guglielmo Marconi 2, 40122 Bologna — open the map
Opening hours
| Days | Hours |
|---|---|
| Monday and Wednesday | 8:30 – 12:00 |
| Thursday | 14:00 – 16:00 |
| Days | Hours |
|---|---|
| Monday to Friday | 8:30 – 12:30 |
| Monday to Thursday | 14:30 – 17:00 |
Write to us
Contact form
Leave your details and your message: we will get back to you as soon as we can. Writing in English is absolutely fine.
Assistant
Tell us what you need
Pick one of the most common requests, or type your question in a few words: we take you straight to the answer. No waiting and no phone call.
We do not have a ready answer for that question. Try the site search, or get in touch: we are here to help.
-
How do I send you a meter reading?
Sending us your meter reading takes 2 minutes: on WhatsApp, by phone, by email or from the portal and the app. WhatsApp, the phone line and the forms are in Italian.
-
I need to change the name on the bill (change of account holder)
You need the change of account holder form, with the meter reading taken at the handover. The form is a PDF in Italian: call or write to us and we will help you fill it in.
-
The number of people living in my home has changed
Where water is charged per person, tell us the new number of people with the household size form. The form is a PDF in Italian: call or write to us and we will help you fill it in.
-
How and when do I pay the bill?
How to pay and the due date are both printed on your bill; the easiest way to pay is direct debit.
-
I want the bill taken from my bank account automatically
You set the direct debit up with the signed form, your IBAN and an identity document. Our forms are PDFs in Italian: call or write to us and we will help you fill one in.
-
The heating cost statement: who gives it to me, and why do I pay?
We prepare the statement and hand it to the building: your building manager passes it on to you. The cost is split into a share based on what you have used and a share that is the same for everyone.
-
The device on my radiator shows an error, or is damaged
Just call us: we work out what it is and tell you whose job the repair is. In the meantime do not remove the device and do not open it — it is sealed. We answer the phone in Italian.
-
I do not understand an item on my bill or on my statement
The reading guides explain every item on your bill and on your statement, box by box.
-
A refund has to go to somebody else
If the money has to go to somebody other than the account holder on the bill, use the refund to someone else form. The form is a PDF in Italian: call or write to us and we will help you fill it in.
-
I think I have a water leak, or my bill is far too high
Turn off every tap in the home and look at the meter: if it is still turning, there is a leak — tell us straight away.
-
How much does water cost? Who sets the rates?
Water rates follow the criteria set by ARERA: we read the meters and split the cost.
-
What does the 2027 requirement ask for?
From 1 January 2027 metering devices have to be readable from a distance.
-
I want to speak to somebody
Call us on 051 226693 during our phone hours, write to info@lirabo.com, or come to Via Guglielmo Marconi 2 in Bologna. We answer the phone in Italian; writing to us in English is absolutely fine.
Call 051 226693 Write to info@lirabo.com Contact details and opening hours
-
How do I log in to the portal or the app?
From the resident portal and the “LIRA — Area Clienti” app you can send us your meter reading and manage your requests. The app is in Italian.