Guides to reading your documents
Your bill, your heating cost statement, your payment slip: every document explained box by box, with a sample in front of you. Pick yours and we will read it together.
The guides
Pick the document you have in front of you
Each guide shows you a sample of the document with the boxes numbered, and beside it what every item means, in plain words. Five minutes, and the sheet of paper has no more secrets.
Your water bill
Your account number (codice utente), the readings, the rates and the due date: every box on the bill explained in plain words. In Italian only.
Read the guideYour heating cost statement
The part that depends on you, the part everyone pays, the readings from the devices on your radiators: how the heating cost is split.
Read the guideThe postal payment slip
The amount, the account it is paid into, the CBILL code: the slip attached to your bill, box by box.
Read the guideThe three guides are pages in Italian only. Write to us at info@lirabo.com and we will go through your document with you, box by box.
The documents in the guides are samples, with example figures. Yours may have an item more or an item less, but the main boxes are the same.
Useful tools
And if something is still unclear?
The hard words are explained in the glossary, the most common questions in the FAQs. And for anything else, we are here: call us on 051 226693 — we answer in Italian.
Glossary
Sending your own meter reading, heat cost allocators, changing the account holder: the words of water and heating explained simply.
Go to the glossaryFrequently asked questions
Answers to the most common questions about readings, bills, meters and payments.
Read the FAQsContact us
Phone, email and office opening hours: we are in Bologna, at Via Guglielmo Marconi 2.
Go to contacts