Residents area
Do you live in a building looked after by L.I.R.A.? Everything you need is here, for water and for heating alike. Send us a reading, understand your heating cost statement, put the account in a new name, pay your bill.
What do you need today?
Water
Sending us the reading from your water meter, understanding your bill, the rates and the ways to pay.
Send us your readingHeating
Who hands you the heating cost statement, and why you pay even with the radiators off. What to do if a heat cost allocator — the device on your radiator — shows something wrong.
Go to heatingMeter readings
Send us your meter reading in 2 minutes
This is a reading you take from your own meter. Look at the dial and write down the whole numbers, the digits before the comma: those are the ones we need.
The whole numbers on the dial are enough: there is no need to write down the decimals. Keep your name and the address of your home to hand as well.
The reading you send us is the one on your water meter. We read the devices on the radiators and the heat meters ourselves, remotely: for heating you do not have to send us anything. How that works is explained on the page heating in your building.
The best way
From the LIRA — Area Clienti portal or app
It is the most accurate and the easiest channel, for you and for us. The reading reaches us already linked to your account, with no steps in between.
- You can see the last reading you sent us, so you avoid typing mistakes and can tell at once whether the usage adds up.
- No risk of the reading landing on the wrong account: you log in with your own details, so we know for certain which home the figure belongs to.
- From the app you can attach a photo of the meter: if a digit is hard to make out, we check it ourselves without calling you back.
Go to the portal Download the app
The page where you download the app is in Italian only.
If you prefer, you can also send it in one of these ways
On WhatsApp
Send a message to 348 8559478 and follow the steps: under a minute, at any hour. It is the channel 4 out of 10 people choose. The steps and the guide are in Italian only.
Read the guideBy phone
Call 051 226693 and give the reading to a member of our staff, during telephone hours:
- Monday to Friday: 8:30 – 12:30
- Monday to Thursday: 14:30 – 17:00
We answer the phone in Italian.
By email
Write to autolettura@lirabo.com with the reading, your name and the address of your home. You can write at any hour: we will get back to you as soon as we can.
Services for you
Your account, your bill and your payments: we sort them out together
The most common things to sort out when you live in a building with our meters. For each one there is a form in the forms section. The forms themselves are in Italian.
Change of account holder and new accounts
A change of account holder means putting the account in someone else's name: you need it when you take over a home. If the home is new, it is a new account instead.
See how to do itChange in the people living in your home
Tell us how many people live in your home: where the water is shared out per person, that number changes your share.
See how to do itRefund to someone else
If money has to go back to someone other than the account holder on the bill, you can ask for it with the right form. That happens after an inheritance, for example. That page is in Italian only.
See how to do itDirect debit
With direct debit the bill is taken from your bank account automatically: no queues and no due dates forgotten. You can set it up, change it and cancel it whenever you like. That page is in Italian only.
See how to set it upRates
Rates are set by the authorities in charge, not by L.I.R.A. For the water service that authority is ARERA, which regulates energy, networks and the environment.
See the ratesYour bill and how to pay it
Direct debit, CBILL, postal payment slip, bank transfer and approved payment points: every way to pay the bill, and what to do if something does not add up.
See how to payTools and resources
Find the answer yourself, whenever it suits you
Guides, forms and answers ready to read: many things can be done without a phone call.
Guides to your documents
Your bill, your heating cost statement and your payment slip explained box by box, on a sample document.
Read the guidesFrequently asked questions
Answers to the most common questions about readings, bills, meters and payments.
Read the FAQsGuides to using less
Practical advice for using less water and less heating, and spending less. In Italian only.
Read the guidesGuide to the heating cost statement
The document that splits the cost of heating, explained box by box.
Read the guideForms
Change of account holder, new accounts, closing an account and the other forms, all in one place. The forms themselves are in Italian.
Go to the formsResidents portal
Your own online area: send us a reading and manage your requests.
Go to the portalAssistant
Tell us what you need
Pick one of the most common requests, or type your question in a few words: we take you straight to the answer. No waiting and no phone call.
We do not have a ready answer for that question. Try the site search, or get in touch: we are here to help.
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How do I send you a meter reading?
Sending us your meter reading takes 2 minutes: on WhatsApp, by phone, by email or from the portal and the app. WhatsApp, the phone line and the forms are in Italian.
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I need to change the name on the bill (change of account holder)
You need the change of account holder form, with the meter reading taken at the handover. The form is a PDF in Italian: call or write to us and we will help you fill it in.
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The number of people living in my home has changed
Where water is charged per person, tell us the new number of people with the household size form. The form is a PDF in Italian: call or write to us and we will help you fill it in.
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How and when do I pay the bill?
How to pay and the due date are both printed on your bill; the easiest way to pay is direct debit.
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I want the bill taken from my bank account automatically
You set the direct debit up with the signed form, your IBAN and an identity document. Our forms are PDFs in Italian: call or write to us and we will help you fill one in.
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The heating cost statement: who gives it to me, and why do I pay?
We prepare the statement and hand it to the building: your building manager passes it on to you. The cost is split into a share based on what you have used and a share that is the same for everyone.
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The device on my radiator shows an error, or is damaged
Just call us: we work out what it is and tell you whose job the repair is. In the meantime do not remove the device and do not open it — it is sealed. We answer the phone in Italian.
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I do not understand an item on my bill or on my statement
The reading guides explain every item on your bill and on your statement, box by box.
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A refund has to go to somebody else
If the money has to go to somebody other than the account holder on the bill, use the refund to someone else form. The form is a PDF in Italian: call or write to us and we will help you fill it in.
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I think I have a water leak, or my bill is far too high
Turn off every tap in the home and look at the meter: if it is still turning, there is a leak — tell us straight away.
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How much does water cost? Who sets the rates?
Water rates follow the criteria set by ARERA: we read the meters and split the cost.
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What does the 2027 requirement ask for?
From 1 January 2027 metering devices have to be readable from a distance.
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I want to speak to somebody
Call us on 051 226693 during our phone hours, write to info@lirabo.com, or come to Via Guglielmo Marconi 2 in Bologna. We answer the phone in Italian; writing to us in English is absolutely fine.
Call 051 226693 Write to info@lirabo.com Contact details and opening hours
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How do I log in to the portal or the app?
From the resident portal and the “LIRA — Area Clienti” app you can send us your meter reading and manage your requests. The app is in Italian.