Residents area
Do you live in a building looked after by L.I.R.A.? Everything you need is here, for water and for heating alike. Send us a reading, understand your heating cost statement, put the account in a new name, pay your bill.
What do you need today?
Water
Sending us the reading from your water meter, understanding your bill, the rates and the ways to pay.
Send us your readingHeating
Who hands you the heating cost statement, and why you pay even with the radiators off. What to do if a heat cost allocator — the device on your radiator — shows something wrong.
Go to heatingMeter readings
Send us your meter reading in 2 minutes
This is a reading you take from your own meter. Look at the dial and write down the whole numbers, the digits before the comma: those are the ones we need.
The whole numbers on the dial are enough: there is no need to write down the decimals. Keep your name and the address of your home to hand as well.
The reading you send us is the one on your water meter. We read the devices on the radiators and the heat meters ourselves, remotely: for heating you do not have to send us anything. How that works is explained on the page heating in your building.
The best way
From the LIRA — Area Clienti portal or app
It is the most accurate and the easiest channel, for you and for us. The reading reaches us already linked to your account, with no steps in between.
- You can see the last reading you sent us, so you avoid typing mistakes and can tell at once whether the usage adds up.
- No risk of the reading landing on the wrong account: you log in with your own details, so we know for certain which home the figure belongs to.
- From the app you can attach a photo of the meter: if a digit is hard to make out, we check it ourselves without calling you back.
Go to the portal Download the app
The page where you download the app is in Italian only.
If you prefer, you can also send it in one of these ways
On WhatsApp
Send a message to 348 8559478 and follow the steps: under a minute, at any hour. It is the channel 4 out of 10 people choose. The steps and the guide are in Italian only.
Read the guideBy phone
Call 051 226693 and give the reading to a member of our staff, during telephone hours:
- Monday to Friday: 8:30 – 12:30
- Monday to Thursday: 14:30 – 17:00
We answer the phone in Italian.
By email
Write to autolettura@lirabo.com with the reading, your name and the address of your home. You can write at any hour: we will get back to you as soon as we can.
Services for you
Your account, your bill and your payments: we sort them out together
The most common things to sort out when you live in a building with our meters. For each one there is a form in the forms section. The forms themselves are in Italian.
Change of account holder and new accounts
A change of account holder means putting the account in someone else's name: you need it when you take over a home. If the home is new, it is a new account instead.
See how to do itChange in the people living in your home
Tell us how many people live in your home: where the water is shared out per person, that number changes your share.
See how to do itRefund to someone else
If money has to go back to someone other than the account holder on the bill, you can ask for it with the right form. That happens after an inheritance, for example. That page is in Italian only.
See how to do itDirect debit
With direct debit the bill is taken from your bank account automatically: no queues and no due dates forgotten. You can set it up, change it and cancel it whenever you like. That page is in Italian only.
See how to set it upRates
Rates are set by the authorities in charge, not by L.I.R.A. For the water service that authority is ARERA, which regulates energy, networks and the environment.
See the ratesYour bill and how to pay it
Direct debit, CBILL, postal payment slip, bank transfer and approved payment points: every way to pay the bill, and what to do if something does not add up.
See how to payTools and resources
Find the answer yourself, whenever it suits you
Guides, forms and answers ready to read: many things can be done without a phone call.
Guides to your documents
Your bill, your heating cost statement and your payment slip explained box by box, on a sample document.
Read the guidesFrequently asked questions
Answers to the most common questions about readings, bills, meters and payments.
Read the FAQsGuides to using less
Practical advice for using less water and less heating, and spending less. In Italian only.
Read the guidesGuide to the heating cost statement
The document that splits the cost of heating, explained box by box.
Read the guideForms
Change of account holder, new accounts, closing an account and the other forms, all in one place. The forms themselves are in Italian.
Go to the formsResidents portal
Your own online area: send us a reading and manage your requests.
Go to the portal