Change of account holder, new accounts and closing an account

Have you taken over a home, are you opening a new account, or are you closing one? One form and one document are enough: here is what to do in each case.

Which case is yours?

Three forms, three different situations

A change of account holder means putting the account in someone else's name. If the home has no active contract, you open a new account instead. If you are giving up the supply, you close the account.

Change of account holder

You are taking over from someone in a home, for example after buying it or signing a new lease. The supply is already on. This form puts the account in your name, with no break in the service.

Download the form

New account

The home is empty, or the previous contract has been closed. This form opens the supply in your name, and you are billed for what you use from the very first day.

Download the form

Closing an account

You are leaving the home and want to close the supply: tell us with this form. Do it straight away: without this notice you stay responsible for what the next occupant uses.

Download the form

The three forms are PDFs, and they are in Italian only. Write to us at voltura@lirabo.com and we will help you fill one in.

How to do it

Three steps, and your request is under way

What to get ready

  • The form for your case (change of account holder, new account or closing an account): you will find it on the forms page.
  • A copy of the new account holder's identity document.
  • The new account holder's codice fiscale, the Italian tax number.

How to send it

  • By email to voltura@lirabo.com, with the form and the documents attached.
  • We handle the request within 5 working days of receiving all the documents.

Direct debit (in Italian) cannot be set up together with the change of account holder. You can ask for it when you receive the first bill in your name.

And then?

Three useful things once the account is in your name

Change in household size

Where water is charged per person, tell us straight away how many people live in the home: your share depends on it. In Italian only.

Tell us your household size

Direct debit

When the first bill arrives, set up automatic payment from your account: no queuing, and no missed due dates. In Italian only.

See how to set it up

Guide to your water bill

The first bill in your name, explained box by box on a sample document. In Italian only.

Read the guide

Do you have an unusual case, for example money to be paid back after an inheritance? See refunds to someone else (in Italian), or call us on 051 226693 — we answer in Italian.